Terms of Service

1. Acceptance of Terms

By accessing and using services provided by Nealon Insulation ("Company," "we," "us," or "our"), including but not limited to insulation installation, energy assessments, and related services, you agree to be bound by these Terms of Service ("Terms"). Please read these terms carefully before engaging our services.

2. Services

2.1 Service Description

We provide residential insulation services, including but not limited to:

• Attic and ceiling insulationE
• xterior wall insulation
• Basement and crawl space solutions
• Floor insulation systems
• Professional air sealing
• Home energy assessments

2.2 Service Area

Our services are available in Clinton, Madison, Guilford, and surrounding Connecticut communities.

3. Appointments and Assessments

3.1 Free Energy Assessments

• Energy assessments are provided free of charge
• Assessments are subject to availability and scheduling
• We reserve the right to refuse service at our discretion
• Cancellations must be made at least 24 hours in advance

3.2 Estimates and Proposals

• All estimates are valid for 30 days from issuance
• Prices may vary based on actual conditions discovered during installation
• Final pricing will be confirmed before work begins

4. Installation Services

4.1 Work Performance

• All work will be performed by licensed and insured professionals
• Services will be conducted in accordance with state and local building codes
• EPA Lead-Safe practices will be followed where applicable

4.2 Customer Responsibilities

• Provide accurate information about the property
• Ensure reasonable access to work areas
• Remove valuable or fragile items from work areasInform us of any known hazards or special conditions

5. Warranties and Guarantees

5.1 Satisfaction Guarantee

We offer a 100% satisfaction guarantee on our workmanship. If you are not satisfied with our services, we will work to resolve any issues at no additional cost.

5.2 Material Warranties

Material warranties are provided as per manufacturer specifications and will be detailed in your service agreement.

6. Payment Terms

6.1 Payment Methods

• We accept major credit cards, checks, and approved financing
• Deposits may be required for larger projects
• Final payment is due upon completion of services

6.2 Financing

• AFinancing options are available through approved third-party lenders
• Approval for financing is subject to lender requirements
• We do not guarantee financing approval

7. Cancellation and Refunds

7.1 Cancellation Policy

• Free assessments may be canceled with 24 hours notice
• Project cancellations must be made in writing
• Cancellation fees may apply for custom-ordered materials

7.2 Refunds

• Deposits are refundable within 3 business days of payment
• Custom-ordered materials are non-refundable
• Refunds will be processed within 30 days of approval

8. Liability and Insurance

8.1 Insurance Coverage

We maintain comprehensive insurance coverage, including:

• General liability insurance
• Workers' compensation insurance
• Professional liability insurance

8.2 Limitation of Liability

Our liability is limited to the cost of services provided. We are not responsible for:

• Pre-existing conditions
• Consequential damages
• Acts of nature
• Damages not directly caused by our services

9. Privacy and Data Protection

We protect your personal information according to applicable laws. Our detailed privacy policy is available upon request.

10. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website.

11. Contact Information

For questions about these Terms of Service, please contact us at:

Address: 9 Robin Lane, Clinton, CT 06413
Email: hello@nealoninsulation.com
Phone: 860-669-0333

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Connecticut.